Armin Ogorinac
Retention Account Specialist at Zillow President of Quality Used Auto Parts
- Role
- Retention Account Specialist at Zillow
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Armin Ogorinac
As a Zillow employee with a passion for the automotive industry, I’ve successfully…
Experience
Retention Account Specialist
Oct 2021 — Present · Chicago, IL, US
As a Retention Account Specialist, my primary role is to ensure customer satisfaction and loyalty by proactively addressing concerns, providing personalized solutions, and fostering strong relationships. I work closely with clients to understand their needs and resolve any issues that may impact their experience with the company. By analyzing customer feedback and behavior, I identify at-risk accounts and implement strategies to retain them, such as offering incentives or tailored support. My goal is to create positive, lasting impressions that encourage continued engagement with the company and contribute to overall customer retention rates.
Education
Loyola University Chicago
Bachelor's degree
2018 — 2020
Oakton Community College
Associate of Arts - AA
2015 — 2017
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