Armella Kabel
Executive Leader in Customer Success & Growth | Global Enablement | Value Realization | SaaS Analytics
- Role
- Vice President of Customer Excellence at Visier Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Armella Kabel
I lead global SaaS organizations where retention quality, expansion strategy, and…
Experience
Vice President of Customer Excellence
Apr 2025 — Present · Charlotte, NC, US
Leads the global Customer Excellence organization, responsible for strategy, enablement, and customer outcomes across Visier’s analytics portfolio. Drives measurable improvements in retention, satisfaction, and expansion by embedding verified outcomes into every stage of the customer lifecycle. • Defined a global vision for Customer Excellence that integrates Voice of the Customer insights directly into strategy and executive decision-making. • Launched an AI-driven enablement framework that elevates CSMs from tactical account management to strategic value leadership. • Operationalized outcome tracking within CRM to connect customer objectives to delivered value, ensuring accountability across teams. • Standardized engagement models globally to scale Customer Success at speed while maintaining a personalized experience for enterprise clients.
Education
The Ohio State University
Bachelor of Arts
East Tennessee State University
Master of Science
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