Armella Hunter Kabel
20 years of experience in team building, growth strategy, SaaS, business outcomes, customer-centricity, and collaboration.
- Role
- Head of Noram Customer Success - Acquired from Talend at Qlik
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Armella Hunter Kabel
CSM Leader of the Year - 2022President\'s Club - 2021 & 2022My entrepreneurial experience has provided me with a track record of working hard and building from scratch. I am a customer-centric, growth-focused, and award-winning Customer Success Leader with over 20 years of excellence in Data Integration, Analytics, AI and healthcare. I specialize in growing revenues by driving SaaS retention, promoting business expansion, building passionate teams, and devising customer success strategies to ensure stellar customer experiences. My extensive career provides me with an in-depth understanding of key value drivers in recurring revenue business models. I can effectively develop strategies to lead the customer journey from selling signal to renewal, establish solid relationships, develop global risk mitigation processes and playbooks, and manage adoption and renewal. I understand the impact of a productive team, which is why I have continued to build top-performing teams that consistently exceed targets. Through motivation, coaching, and development, I excel at creating winning and empowered work cultures that value innovation, communication, and collaboration. My efforts in customer success earned me the PC award in 2021 and 2022, as well as the CSM Leader of the Year in 2022. In addition, I won the Customer Success Impact Award for Innovation in 2022.If you’d like to chat more about my background, please feel free to email me at a••••••@diorio.com. Key Skills: CSM Strategy | Hiring and Recruitment | Sales | Training and Development | Change Management | Process Improvement | Playbook Development | Risk Analysis and Mitigation | Adoption and Renewal
Experience
Head of Noram Customer Success - Acquired from Talend
Apr 2020 — Present · Charlotte, NC, US
Talend was acquired by Qlik in May 2023.Responsible for the strategic vision, implementation, and outcomes for the NORAM Customer Success Teams representing $650M ARR. • Charged with the leadership and development of 5 Senior Managers and 50 CSMs in US and India. • Oversee Global CSM at scale team with AI and automation processes. • Oversee NORAM Strategic and Enterprise teams with a high touch model. • Provide executive sponsorship to drive deep relationships with our most valued customers. • Create and monitor KPIs that enable predictable forecasting.• Coordinate cross-functional collaboration to ensure positive customer experience, increased adoption, mitigation of risk, and promotion of retention and expansion. • Developed an in-house CSM-to-CSM enablement program for continuous learning and upskill.• Provide direction to CS Ops to optimize processes for greater efficiencies within the CS team. • Instrumental in the post-acquisition integration of CS teams from Qlik and Talend.
Education
East Tennessee State University
Master of Science
The Ohio State University
Bachelor of Arts
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