Armando Romo

Director of Operations @HALO Precision Diagnostics

Chico, CA, US

Established quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated.o Walked through every role and process to identify pain points, successes and develop, team oriented best practices.o Followed up by creating processes for each of the roles at the center.• Used process improvement expertise to create better workflows to eliminate wasted time, in process of care and exams.• Developed, created and analyzed all business procedures.• Implements policies and procedures that will improve day-to-day operations.• Ensures work environments are adequate and safe.• Creating goals, by department to assure mission-based focus and results.• Plan, direct, control, implement, evaluate, monitor, and forecasts budgets and costs for the center operations.o Had a record-breaking 32 percent growth, year over year, during COVID (2020 and 2021).• Communicate and explain new directives, policies, or procedures to staff.o Held Town Halls quarterly, team huddles weekly and department briefings every morning, to align communication and create standardized communication methods.• 98 percent employee satisfaction rating on employee engagement.o Celebrated, recognized and made staff focal point of our mission-based work culture.• In charge of all hiring and onboarding for staff.• One on one training with all staff when hired and onboarded.• Created and implemented a performance evaluation for all staff.• Organize and maintained the staffing calendar.• Handled all discipline and termination issues. • Created a mission-based patient centric process and workflow. Went from a 76 percent HAPPY OR NOT rating to 98 percent in less than 6 months. Has stayed current at 98 percent for over a year.

California State University, Chico

Bachelor’s Degree, History/Social Science

National University

Master’s Degree, Educational Administration and Supervision