Armando R.
Financial Aid Processing Expert providing support anytime, anywhere, effectively and quickly
- Role
- Assistant Director Aid Processing at Portico
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Armando R.
With 16 years of experience in managing financial aid and business operations, I deliver…
Experience
Assistant Director Aid Processing
May 2025 — Present · Miami-Fort Lauderdale, FL, US
Research and assist in interpreting Federal, State, accrediting agency, and institutional regulations, policies and procedures for over 150 institutions- Responsible for effective communication with clients; client satisfaction over a 2 year period currently at 98% SLA at 90%- Run specific reports daily and/ or weekly in Campus Ivy Core to maintain workflows and meet client expectations for funding levels and performance within established response times- Review and process school files and awarding according to Federal, State, Accreditation, and Institutional policies and guidelines per month; in addition, responsibilities are completed accurately and compliantly in accordance with Title IV regulations- Effectively communicate with other departments to maintain cohesive working relationship; assess team members for training opportunities
Education
Polytechnic University of Puerto Rico
Bachelor's degree, Organizational Management
2011 — 2013
Skills
- Career Counseling
- Retaining Customers
- Admissions
- Student Recruiting
- Enrollment Management
- Campus Vue
- Academic Advising
- Employee Training
- Financial Aid Administration
- Distance Learning
- Student Development
- Presentation Development
- Team Building
- Management
- Powerpoint
- Student Engagement
- Customer Retention
- Nslds
- Customer Service
- Microsoft Office
- Student Affairs
- Campus
- Educational Leadership
- Interviews
- Leadership Development
- Higher Education
- Resume Writing
- Student Financial Aid
- Academic Administration
- Student Loans
- Great Motivator
- Staff Development
- Career Development
- Accreditation
- Student Counseling
- E-Learning
- Campusvue
- Adult Education
- Cross-Functional Team Leadership
- Retention Strategies
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