Armand H. Arshad

About Armand H. Arshad

In summary, I\'m a results-oriented, project management & marketing professional with over 20 years of experience in complex business environments and technical systems. PMP & Scrum Master Certifed; I have experience managing project delivery, development, design & QA for complex software systems, including mobile, interactive & marketing automation. I\'ve had the fortune to work with clients like 3M, Cisco, SAP, IBM, Cigna, Motorola, Walgreens, American Express, LEGO, Asics, MasterCard, Zebra & Sunguard. I worked closely with these clients to establish go-to-market strategies with actionable results, from white-boarding to launch. I started my career as a software engineer to build complex enterprise applications for clients like Andersen Windows, 3M, Avnet, and Trimble. I\'ve also developed strategies to help drive acquisition of prospects and deepening of existing clients’ customers (such as IBM, Dell, Troybilt, LEGO, Asics, Liberty Mutual) by analyzing trends, activity and all digital utilization of clients’ portals and appropriate social media channels. I possess excellent communication skills, and bring a collaborative approach to all projects/engagements I lead. I’m very comfortable leading and/or working with both technical and non-technical team members at a variety of levels within an organization. Attention to detail and ability to drive results has allowed me to consistently meet and/or exceed complex project deliverables, driven by the business.

Experience

1. Senior Program Manager (Via Navancio)

   U.S. Small Business Administration

   Oct 2022 — Present · US

   Managed a $15M contract, with a a team of 13 professionals; contractors & SBA FTEs, in designing, developing & deploying SBA’s Shuttered Venue Grant program to recoup grants not expended.with a goal of $1.2B recoupment out of $16B granted to over COVID related relief funds for venues. Managed using Agile methodology and SCRUM framework, 7 developers using Salesforce, Mulesoft and Flosum applications and integrating with SBA’S proprietary JAAMS system. Provided strong leadership, diplomatic and motivational management of cross mix of Designers, Developers, Business Analysts, Quality Assurance Analysts, and various other roles. Provided SBA Management, Weekly and Quarterly Reviews and led the SBA Executive Steering Committee presentations with measurable metrics, analytics & forecasts to SBA Directors, Senior Directors and Executive Sponsors/Stakeholders, Provided direction in innovation and excellence in managing logistical and tactical efforts,Planned and strategized a multi-year/multi-million dollar recoupment efforts to be returned to the US Treasury. Basically, we\'re DOGE for SBA,before there was DOGE.Tools: MS Office, Salesforce, Slack, JAAMS, Mulesoft and Flosum.Managed SBA contracts & task orders within budget working directly with a SBA Contracts ManagerPartnered with 3rd party contractors to provide specific skill sets and support, as needed, per SBA requirements. Executed Team-building skills with technical and non-technical staff in addition to Salesforce trainingsExperience working independently and in a team-oriented, collaborative environmentManaged shifting priorities, demands and timelines through analytical and problem-solving effortsWorked with SBA executive sponsors to fine tune the phases required for the recoup funds dispersed, but not used or needed by the grantees (venues)Provided training on Agile/Scrum to new staff/team members and guided on how to onboard with Fed Govt requirements

Education

• The University of Texas at Austin

  BA, History, Business

  2002 — 2006

• Texas State Technical College

  AAS, Computer Information Systems

  1988 — 1990

Skills

• Project Management
• Salesforce.com
• Digital Strategy
• Mobile Devices
• Sap Businessobjects
• Crm
• Strategic Planning
• Saas
• Csm
• Online Advertising
• Business Planning
• Business Development
• Digital Marketing
• Integrated Marketing
• Security Clearance
• Leadership
• Online Marketing
• Sldc
• Business Strategy
• Scrum
• Product Development
• Marketing Strategy
• Social Media
• Direct Marketing
• Program Management
• Targetprocess
• Agile Project Management
• Microsoft Office
• Sales
• Consulting
• Email Marketing
• Sap
• Demand Generation
• Account Management
• Change Management
• Strategy
• E-Commerce
• Strategic Partnerships
• Project Planning
• Management