Armand Etame
Operations Executive – Large-Scale Loan Processing | Investor Relationship Builder | Regulatory Compliance Strategist
- Role
- Managing Director Fha and Assignment Claims at Reverse Mortgage Solutions, Inc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Armand Etame
An Impact-driven Operations Executive with 15+ years of experience building, scaling, and…
Experience
Managing Director Fha and Assignment Claims
Reverse Mortgage Solutions, Inc
Apr 2014 — Present
Managed departmental budget of over $5.8M, and over a $545M loan pipeline of over loans.• Developed technical system parameters to find and alert for data inconsistencies to mitigate losses and preserve reporting integrity.• Successfully promoted company to C-level investors through collaborative engagements.• Served as direct HUD liaison directing processes to ensure compliance. Identified impact of new HUD regulations and adjusted business model and processes as needed. • Maintained less than 2% error ratio with no material findings on Walter Investment, HUD, Bank of America, and SOX control audits.• Successfully conducted project management for cross-functional collaboration in areas such as new product implementation, acquisitions, conversions, and loan system modifications.• Managed up to 48 staff, including provision of training, coaching, performance management, and policy development. Conducted revision of wage/salary program assuring equitable compensation department-wide. • Reduced workforce by over 20% while maintaining productivity by creating new KPIs and streamlining workflow.• Negotiated and implemented offshore vendor contract to increase productivity within manageable cost.
Education
University of Phoenix
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Litigation Support
- Title Insurance
- Business Management
- Loss Mitigation
- Mortgage Lending
- Training
- Loan Origination
- Default
- Closings
- Invoicing
- Refinance
- Metrics
- Conflict Resolution
- Settlement
- Account Management
- Settlements
- Business Strategy
- Quality Assurance
- Title Companies
- Languages
- Fha
- Consumer Lending
- Quality Management
- Fee Negotiation
- Microsoft Office
- Residential Mortgages
- Loan Modifications
- Operations Management
- Loan Servicing
- Resolution
- Management
- Leadership
- Business Analysis
- Contract Negotiation
- Loans
- Mortgage Servicing
- Va Loans
- Reo
- E-Learning
- Credit
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