Arman P.
Technical Support Specialist at ServiceTitan
- Role
- Technical Support Specialist at ServiceTitan
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Arman P.
Energized Worker and Learner with experience in the IT Industry. Having strong…
Experience
Technical Support Specialist
Sep 2024 — Present · Dallas, TX, US
Efficiently handle tickets regarding website/app support, troubleshooting MacOS Windows devices, Database Management of all Enterprise Customers, and submission of Salesforce/Jira tickets. Use knowledge of technology to support clients devices and to guide them with a one call resolution mindset. Generating Salesforce/Jira tickets for clients encountering access issues to online accounts or systems by collecting information, summarizing the problem, and promptly submitting it to the designated team for resolution. Using programming and analytical experience to troubleshoot all issues and creating pathways to lead internal team members to solutions efficiently. Maintain a consistent satisfaction rate of over 90% by delivering accurate information regarding contracts and account documents, while diligently covering all policy points, and maintaining a friendly and reassuring tone throughout interactions with clients.Exhibit a proactive approach in each client interaction, taking ownership of their needs by confirming their requirements, verifying database functionalities, and readily providing information as necessary.
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