Arman Karimmoajeni
Service Sales Manager Europe @Tescan
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WORK HISTORY
Service Sales Manager Europe @Tescan
Dortmund, DE
Developed and implemented strategies to boost service contract adoption in DACH, France, UK, Ireland, and Benelux regions.• Increased warranty conversion rates by showcasing extended coverage benefits and optimizing conversion strategies with field engineers.
EDUCATION
TU Bergakademie Freiberg
Master's degree, Metallic Materials Technology
Harvard Business School Online
certificate , Negotiation Mastery
Orta Doğu Teknik Üniversitesi / Middle East Technical University
Bachelor's degree, Mechanical Engineering
Tohoku University
Exchange Program, Materials Engineering
SKILLS
ABOUT ARMAN KARIMMOAJENI
With over a decade of international experience across Iran, Türkiye, the Middle East, and Europe, I have developed a strong record in leading sales, operations, and service transformation within the Scanning Electron Microscopy (SEM) and machine vision industries. My work bridges technology and business performance—driving sustainable growth through operational discipline, commercial innovation, and customer-centric strategies.As a seasoned Sales and Business Development Manager, I specialize in global service sales across sectors including semiconductors, universities, metals, glass, automotive, and packaging. I have successfully converted installed bases into continuous monetization (CM) growth through Service LCT playbooks, SLA design, and attach and renewal programs that maximize customer lifetime value.My operational leadership focuses on measurable outcomes—improving Net Promoter Score (NPS), First Response & Fix Time (FRFT), Time to Resolution (TTR), Applied Time, and Days Sales Outstanding (DSO). By implementing standardized workflows, schedule density optimization, remote triage, and parts pre-pick systems, I drive efficiency, predictability, and profitability across service organizations.With a strong foundation in Lean methodologies, EHS discipline, and FMI/EOL compliance, I ensure that operational excellence aligns seamlessly with corporate governance and sustainability goals. My ability to engage effectively with C-level stakeholders enables me to align technical and commercial priorities, foster strategic partnerships, and unlock new revenue opportunities.As a Diversity & Inclusion Ambassador at ISRA VISION, I actively promote inclusive leadership, empowering diverse teams to innovate and excel. I believe that diversity fuels creativity—and creativity drives performance.Passionate about transformation, I continuously integrate digital service models, predictive maintenance frameworks, and data-driven insights to accelerate growth and enhance customer experience.In every role, my mission remains clear: to turn operational excellence into strategic growth, building organizations that are both high-performing and future-ready.
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