Armaan Bhaskaran
Senior Customer Success Manager at Smart Health Clubs
- Role
- Senior Customer Success Manager at Shc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Armaan Bhaskaran
Customer Success Manager with over 8 years of experience in Account Management, Client Onboardings, Project Planning, and implementation, User Acceptance Testing, Product Training, and Demo, Cross-Team Collaboration, Upselling, Reporting, and Troubleshooting Issues with a focus on SaaS Products & Enterprise Software
Experience
Senior Customer Success Manager
Feb 2021 — Present · Bangalore, IN
Responsible for planning and implementation of all stages of the Product ownership from Onboarding to Product development to Launch and Product Support. Conduct Sprint Meetings and collaborate closely with the UI/UX team, Engineering Team, Marketing team & Sales team to deliver high quality client experience and ensure all KPI’s are met. Generate Reports and create Data Visualizations based on Client relationship data, Support Tickets, metrics such as Average revenue per location (ARPL), MRR, NPS score, Churn rate and so on. Lead the Customer Success Team, constantly update the Internal processes, Knowledge base & Client relationship details and ensure all the KPI\'s are met. Conduct PRAG calls to check Client Health and identify at risk Clients. Identify new product requirements or any existing challenges with Clients and document BRD\'s after regular meetings with them. Verify and evaluate the requirements with internal teams and see through the implementation, testing and launch of the new/enhanced feature. Perform User Acceptance Testing for upcoming releases and enhancements. Perform Market research to determine industry trends and coordinate with the stakeholders of other companies to develop integrations for the product. Conduct Quarterly Business reviews to share important insights, best practices and assess Client goals. Identify opportunities, areas for growth and collaborate with internal teams to develop/enhance a solution and improve adoption. Up sell solutions to clients to improve retention. Perform Training, demonstration of the Product for Clients and conduct Webinars, Sales Presentations for Potential and Existing Clients
Education
School Of Engineering ,Cochin University of Science & Technology, Kochi
Bachelor of Technology - BTech, Information Technology
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.