Amanda Moses
Patient Experience Program Manager @Brigham and Women’s Faulkner Hospital
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WORK HISTORY
Patient Experience Program Manager @Brigham and Women’s Faulkner Hospital
Day-to-day oversight, coordination and implementation of Patient & Family Relations (PFR) program and specialists including onboarding, training, and coaching; coordinated all aspects of complaint, grievance, and compliment process and policy in line with regulatory compliance requirements- Responsible for cross-coordination of program management of multiple hospital-wide initiatives including Patient Safety, Quality, and Risk Management; managed logistical and administrative aspects of improvement work, facilitated and managed improvement plans in strategic operational focus areas including logistics of trainings, partnerships, and collaborations- Guided and facilitated improvement initiatives in partnership with frontline leaders; provided education and coaching support to leadership and care teams; created and conducted education sessions as needed, including data interpretation and sharing to meet strategic improvement goals-
EDUCATION
Spanish River Community High School
High School
Florida State University
Bachelor's Degree
Goodwin University
Master of Public Health - MPH
ABOUT AMANDA MOSES
I have a strong interest in strategic system design that promotes innovation in healthcare delivery. As an MPH graduate and Returned Peace Corps Volunteer, I believe in centering the social determinants of health to reduce access disparities and create an inclusive experience for all members of the global community. I promote a dynamic and comprehensive strategic approach that incorporates a global human rights framework and a commitment to advocacy for historically disenfranchised populations. Healthcare as a fundamental human right is just the beginning; healthcare that is inclusive of lived experience, systemic oppression, the intersections of identity and violence, and a broad, inclusive scope is the future.
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