Arlenys Hernandez
People Operations |HR Generalist | Employee Experience & Onboarding | Customer Success | Program & HRIS Management (Workday, ServiceNow)
- Role
- People Operations Specialist (Onboarding & Hris) at Hearst
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Arlenys Hernandez
Bilingual (English/Spanish) People Operations and Employee Experience professional with…
Experience
People Operations Specialist (Onboarding & Hris)
Oct 2021 — Present · New York, NY, US
Onboarded employees across five U.S. divisions, improving adoption and new hire satisfaction by 35%.*Redesigned the onboarding program, reducing onboarding time by 20% and achieving a 98% first-year retention rate.*Designed and scaled the Onboarding Buddy Program, increasing engagement by 25% and fostering a sense of community.*Partnered cross-functionally with IT and Finance to integrate HR technology, cutting IT tickets by 35% and accelerating time-to-productivity by 40%.*Delivered high-touch support through ServiceNow, resolving Tier 1–2 cases efficiently and strengthening user satisfaction.*Tracked and analyzed onboarding and retention trends, providing insights that informed leadership decisions.
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