Arlene Contante
Technical Program Manager @Providence Health Care
Signup · Get unlimited contacts
WORK HISTORY
Technical Program Manager @Providence Health Care
Vancouver, BC, CA
I lead technology programs that support PHC’s goals in digital adoption, value generation, risk reduction, and service excellence.What I do:• Align program roadmaps with PHC priorities and coordinate delivery across PDHIS and partner HOs.• Manage the PHC Product Catalogue, improving intake, lifecycle, taxonomy, and data quality.• Support adoption of new tools through clear communication, training, and hands‑on enablement.• Strengthen operations with better workflows, support models, and JIRA/Smartsheet governance.• Embed privacy, security, and compliance into all project work.• Evaluate emerging tech—including GenAI—for fit, value, and risk.Key accomplishments:• Centralized the PHC Product Catalogue, reducing duplicate product entries.• Led PHC onboarding for the “I’m Here Now” remote waiting system, improving patient flow and reducing onsite congestion.• Coordinated the Denodo → Databricks pharmacy migration, improving data accessibility and reducing manual work for teams.• Co‑designed a GenAI Research Proposal Assistant, helping researchers cut drafting time by 30–50%.• Standardized JIRA/Smartsheet practices, improving clarity and reducing rework across teams.• Supported the M365 Copilot pilot, enabling staff to save 1–2 hours per week on drafting and meeting prep.• Contributed to the provincial Teams for Medical Staff rollout with clear governance and adoption guidance.Impact:• 20–40% reduction in admin effort across pilot groups.• Faster, more reliable decisions through cleaner data and a governed product catalogue.• Shorter patient wait times and smoother flow with IHN.• Lower operational and privacy risk through consistent governance and privacy‑by‑design practices.
EDUCATION
De La Salle University
Master of Business Administration (M.B.A.)
De La Salle University
Bachelor’s Degree, Mathematics and Computer Science
De La Salle University
Post Graduate Diploma in Management
SKILLS
ABOUT ARLENE CONTANTE
I’m a Technical Program Manager with 15+ years of experience delivering complex, cross‑functional programs across healthcare, higher education, telecommunications, and enterprise systems. I specialize in leading technology modernization, data platform transformations, large‑scale cutovers, and digital adoption programs that reduce operational burden and deliver measurable value.My approach is simple: align stakeholders, remove blockers early, make the work visible, and land solutions that people can actually use. I’ve managed multi‑system Workday deployments, major security upgrades, high‑volume release cycles, GenAI pilots, patient‑facing digital tools, and enterprise product catalogues used across thousands of users.I\'ve delivered large, high‑impact programs across Canada—supporting Workday transformations for users at UBC, modernizing digital workflows and patient‑facing tools at PHC, and managing enterprise‑scale security and release programs at TELUS. My work has helped teams cut 20–40% of administrative effort, reduce release cycles by 20%, improve system reliability by 20%, and stabilize major go‑lives through structured cutover and environment management. I’ve also delivered $400K–$466K in savings through smarter vendor negotiations and tenant management, strengthened data accessibility through platform migrations, and helped reduce patient wait times by improving digital engagement and operational flow.I thrive in environments where technology, people, and process all have to move together — whether it’s coordinating across multiple health organizations, managing complex cutover plans, implementing new data infrastructure, or guiding teams through GenAI adoption with privacy and risk front‑and‑center.Strengths:• Technical Program Management & Digital Transformation• Cross‑functional Leadership across Product, Engineering, Data & Operations• Data Platforms (Databricks, Denodo), Workday (Student, HCM, FIN)• Release & Cutover Management• Cloud & Integration Ecosystems (MuleSoft, Appian, EPBC)• GenAI Governance, Adoption & Enablement• Portfolio Management, Roadmapping & Stakeholder Alignment• Process Optimization, PMO Standards & Tool Governance (JIRA, Smartsheet)• Privacy, Compliance, and Risk‑aware ExecutionI’m motivated by meaningful work, clear outcomes, and collaboration — and I love stepping into complex, ambiguous spaces where a strong program lead can bring structure, clarity, and momentum.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.