Arleen Aguilar
Customer Success Operations Specialist @Descope
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WORK HISTORY
Customer Success Operations Specialist @Descope
Los Altos, CA, US
Manage and maintain customer success tools, including CRM platforms (e.g, HubSpot, FunnelStory), ensuring data integrity and user adoption. • Develop and optimize processes for customer success teams, ensuring seamless account management and scalable workflows.• Create and maintain dashboards to track key metrics, providing leadership with clear insights into customer success performance.• Develop resources and provide training to customer success teams on operational processes and tools for enhanced efficiency.• Analyze customer usage data to identify trends and actionable insights, improving customer satisfaction and driving product adoption.• Collaborate cross-functionally with Sales, Marketing, and Product teams to share customer insights and align strategies for optimal customer outcomes.• Conduct customer feedback sessions and business reviews to refine the overall customer experience and strengthen relationships.• Investigate churn patterns by analyzing customer behavior and feedback, developing proactive strategies to reduce churn and improve retention.
EDUCATION
De Anza College
Associate of Arts - AA, Social and Behavioral Sciences
San José State University
Bachelor's degree, Marketing and Business Analytics
Foothill College
Associate of Science - AS, Business Administration and Management, General
ABOUT ARLEEN AGUILAR
Customer Success Operations Specialist @ Descope | Empowering Developers with Frictionless Authentication
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