Arkady Sokolov

About Arkady Sokolov

Hi! I\'m Arkady, a Product Management leader with 10 years of experience building analytics and automation products for B2B companies, now specializing in agentic AI systems. Everything I ship ties to revenue, retention, or efficiency.Today, I focus on the data pipeline, context design, tooling, and adaptive UX that powers Kustomer\'s analytics agents. I also build AI reporting that reveals how agentic systems collaborate with humans and solve business problems.At ListenFirst, I owned product for a social analytics platform trusted by Fortune 100 enterprises, contributing to 135% NRR. At Praction, I was employee #1, building an LLM-based platform that reduced revenue diagnostics from weeks to seconds using early ChatGPT API access.Here\'s how I drive outcomes:AI & Analytics At Kustomer, I focus on tracing, evals, and iteration cycles that improve agent behavior at production scale, including reasoning quality and how agents handle uncertainty gracefully. At Praction, built multi-step diagnostic workflows that connected live CRM data to codified expert knowledge, surfacing risk signals and generating targeted playbooks. At ListenFirst, partnered with platforms like Instagram and TikTok to launch dozens of new social metrics and intelligence capabilities.Product Strategy & Delivery I care about the operating systems that align teams to ship exceptional quality. At Kustomer, I work across engineering, design, sales, and CX to improve product operations and launch process for AI features. At Praction, led a team of 10 across engineering, design, and data while bootstrapping through services revenue; shipped alpha in 4 weeks. At ListenFirst, doubled the share of daily active users by focusing the org on highest-impact work, and mentored PMs and designers to reduce ramp time by nearly 70%.Business Impact I build products that become primary GTM differentiators for new business and renewals. At ListenFirst, 60%+ of net new revenue came from enterprise expansion.

Experience

1. Staff Product Manager

   Kustomer

   Jan 2025 — Present · New York, NY, US

   Leading reporting and agentic analytics at Kustomer, an AI-native CX platform combining agents, deep CRM data, and human expertise across the full service journey. Building systems that turn questions into action and eliminate business risk for CX leaders. Solving AI performance measurement.

Education

• The New School

  Psychoanalysis & Political Economy

• Georgetown University

  Foreign Service

Skills

• Presentation Design
• Mixpanel
• Customer Relationship Management (Crm)
• Public Speaking
• Saas
• Project Management
• Crm
• Requirements Gathering
• Google Analytics
• Photoshop
• Event Planning
• Api Development
• Digital Media
• Technical Writing
• Agile Methodologies
• Team Building
• Fluent in Russian
• Jira
• Usability Testing
• Integrated Marketing
• Data Products
• Persuasive Writing
• Communications Planning
• Prototyping
• Data Analysis
• R
• Software Development Life Cycle (Sdlc)
• Marketing Analytics
• Editing
• Start-Ups
• Music Production
• Strategy
• Creative Direction
• Marketing
• Coaching & Mentoring
• Music Industry
• Enterprise Software
• Wireframing
• User Experience
• Customer Insight