Arka Prav Chakraborty
Solution Support Specialist (Sdn Nfv) @Ericsson
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WORK HISTORY
Solution Support Specialist (Sdn Nfv) @Ericsson
Handling customer service request for technical problems.• Escalation handing for technical support request.• Remote logging and troubleshooting on L2/L3 Equipment in Customer Site.• Perform software upgrades of various products as per customer demand.• Working closely with R&D to identify the customer problem and provide timely solution.• Implementation of solution testing document and MOP on per case basis.• Working with 3pp solution team for Fabric Network and Storage solution.• Handling customers from Europe and Australia region.• Certified Network Level Competence Trainer for Ericsson India Global.
EDUCATION
Bankura Unnayani Institute of Engineering
Bachelor's degree
ABOUT ARKA PRAV CHAKRABORTY
Welcome to my LinkedIn Profile! I am a seasoned Technical Solution Specialist…
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