Arka Mandal
Accordion(formely Merilytics) | TCS(SLP) | IIMB ’24 | IITKGP ’22
- Role
- Senior Associate at Accordion
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arka Mandal
Arka is a PGP student at IIM Bangalore. He holds a dual degree(B.Tech + M.Tech) in…
Experience
Senior Associate
Apr 2024 — Present · Hyderabad, IN
Analyzed workorder data for a leading global facilities management provider; liaised with client stakeholders to capture business requirements & translated them into actionable deliverables• Ideated & reported critical metrics in the form of engagement decks; facilitated increase in SLA compliance by 4 PPs from 85% to 89%• Formulated & Modelled Workforce optimization to increase efficiency of workforce; estimated productivities of resources in different categories, facilitated optimal assigning of tasks to resources at location level; reduced headcount by 16% & Average Turn Around Time by 1.03 days• Pioneered vendor replacement model for identifying best replacement candidates of low performing vendors; ideated & computed metric for location presence & problem code similarity to shortlist suitable vendors; improved 3rd party SLA delivery by 3 PPs, optimized avg. cost of service• Ideated and executed development of asset health scoring model for recommending replacement; minimized reactive workorders originating from the assets by 15%, thus reducing downtime incurred due to unexpected breakdowns• Defined objectives for chatbot development to automate computation of operational efficiency KPIs for accounts; verified scope with client, oversaw and executed prompt engineering; delivered chatbot product specialized for use by client leadership• Brainstormed and executed clustering of account buildings based on geographical proximity; estimated opportunity cost resulting from resources\' time of travel; recommended reprovisioning of resource locations by stationing dedicated and shared resources to minimize travel time
Education
Indian Institute of Technology, Kharagpur
Dual Degree- B.Tech+M.Tech, Mechanical Engineering
2017 — 2022
Indian Institute of Management Bangalore
Master of Business Administration - MBA
2022 — 2024
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