Arjun S L
HR Service Delivery Associate - Epiq | Hire to Retire Services | Global HR Shared Services | Total Rewards, HR Operations and Talent Acquisition.
- Role
- Human Resources Service Delivery Associate at Epiq
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Arjun S L
An Experienced HR professional with 6+ years of experience in HR operations & Talent…
Experience
Human Resources Service Delivery Associate
Jan 2024 — Present · Hyderabad, IN
Working on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders.• Maintain HR system (Workday & SAP) with accurate and updated information.• Learning and executing HR processes across the Hire to Retire domains within the Team.• Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/ issues.• Adhere to agreed KRAs and customer service standards.• Proficiency Level• Communication - Practitioner Level - Ability to understand the concept, articulate and comprehend.• Confidentiality and Adaptability - Able to understand the data, criticality, and complexity around it.• Database Management - Fundamental Awareness - Able to understand the need of data, knowledge of maintaining it at the right place and executing as required.• Coordination - Understanding the basic concept of connecting with multiple resources/activities together and executing the same.• General Administration- Perform basic office support functions such as operating HR process timekeeping, records management, tool management. Understanding and making decisions and executing them as per the guidelines.
Education
St.shantal Senior Secondary School
10th
2013 — 2014
Institute Of Public Enterprise
PGDM General
2019 — 2021
St. Thomas Higher Secondary School
Commerce
2014 — 2016
Mar Ivanios College, Thiruvananthapuram
Bachelor of Commerce - BCom
2016 — 2019
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