Arjunnadh V Kumar
Partner Service Associate at Strada Global
- Role
- Partner Service Associate at Strada
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Arjunnadh V Kumar
Currently a Partner Service Associate at Strada Global, working with payroll partners and clients to deliver payroll in line with contractual commitments, SLAs, and service expectations, with a strong focus on vendor management and service performance. Manage day-to-day partner services including SLA tracking, escalation handling, performance follow-ups, and root cause analysis, while supporting change requests, year-end activities, and consistent payroll delivery.I started my career as a Care Management Associate at EXL in U.S. healthcare insurance operations, where I managed case management workflows, performed eligibility validation, and acted as a key point of coordination with onshore clinical teams to support seamless service delivery.
Experience
Partner Service Associate
Jan 2026 — Present · Kochi, IN
In this role I act as the main point of contact between payroll partners, clients, and internal teams, monitoring payroll delivery and SLA performance, handling escalations and root cause analysis, supporting payroll calendars, year-end activities, and reporting, while ensuring compliance with contracts, processes, and security standards.
Education
Mahatma Gandhi University
Bachelor of Commerce - BCom, Cooperation
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