Arjun Chakraborty

Experience

1. Senior Manager Customer Success

   Extraaedge

   Jul 2023 — Present

   At Extraaedge, I play a pivotal role in ensuring client success and business growth through a comprehensive set of responsibilities. This includes the seamless onboarding of new clients by understanding their unique requirements and expectations. I go a step further by delving into their specific business models, industries, and challenges, providing tailored consultations and strategic guidance. To keep our clients aligned with our customized CRM platform, I maintain regular communication and adaptation to their evolving needs. Education is key, and I conduct training sessions to empower clients with the knowledge and skills to maximize the potential of our CRM. Additionally, I identify opportunities for upselling and work actively on client retention, addressing concerns and offering support. For clients seeking business expansion through Extraaedge CRM, I offer expert guidance, helping them scale their usage and adapt to their growing requirements. In essence, my mission is to be a dedicated partner to our clients, ensuring their success and contributing to their business growth at every step of their journey with ExtraaEdge.

Education

• Globsyn Business School

  PG Programmee in Management, Marketing

• Malaysia University of Science and Technology

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• The Bhawanipur Education Society College

  Bachelor of Commerce - BCom, Accounting and Finance