Arjun Basu

About Arjun Basu

Product engineering leader with 20+ years building and scaling digital commerce and enterprise SaaS platforms (Rakuten, ex‑VMware). I specialize in taking complex, high-stakes systems - legacy stacks, fragmented data, and slow delivery, and turning them into secure, reliable, cloud-scale products that ship faster and operate with discipline.I’ve led teams through platform modernization (app + infra + data), strengthened engineering fundamentals (architecture, SRE/observability, CI/CD), and partnered closely with Product, Security, and GTM to deliver measurable business outcomes. At Rakuten, I lead Product Engineering for a portfolio of ecosystem platforms that power dozens of businesses, and tens of millions of customers worldwide. At VMware, I helped drive SaaS commerce and subscription delivery programs and was selected for cross-functional leadership groups to execute critical company-wide results.I’m particularly focused on Enterprise AI that’s worth deploying: ROI-linked use cases, security and privacy by design, and governance that enables adoption with transparency and trust.I build and mentor high-performing global teams, develop strong leaders, and operate effectively in large matrix organizations and change environments.What I’m known for: Decomposing application/data/infra monoliths, reducing operational burden, and enabling faster product iteration & : Building cloud-native and hybrid architectures, establishing internal platforms, and standardizing CI/CD, observability, and reliability practices across portfolios: Ddelivering AI capabilities tied to business KPIs, with clear controls for security, privacy, transparency, and model risk : Building high-performing global teams (100+ engineers across 4 regions, strengthening leaders, and operating effectively in large matrix environments through change: E-commerce, B2B SaaS, SaaS commerce & subscriptions, platform modernization, resilient multi-cloud architectures, enterprise AI.

Experience

1. Vice President of Engineering

   Rakuten India

   Jul 2024 — Present · Bengaluru, IN

Education

• Great Lakes Institute of Management

  Post Graduate Program in Cloud Computing

• Indian Institute of Management, Calcutta

  Senior Management Program, Business Administration and Management, General

  2011 — 2012

• Stanford University

  Innovation and Entrepreneurship, Entrepreneurship/Entrepreneurial Studies

• Jadavpur University

  B. Tech., Electronics & Instrumentation

  1996 — 1999

Skills

• Project Portfolio Management
• Crm Software
• Business Analysis
• Global Delivery
• Enterprise Collaboration
• Sales Analytics
• Sap Crm
• Change Management
• Sales Process
• Aprimo
• Enterprise Marketing
• Windows Azure
• High Performance Teams
• Crm
• Business Analytics
• Program Management
• Business Intelligence
• Cloud Computing
• Project Management
• Enterprise Software
• Software Project Management
• Vendor Management
• IT Strategy
• Outsourcing
• Requirements Analysis
• Sdlc
• Solution Architecture
• Enterprise Architecture
• E-Commerce
• Management
• Team Management
• Integration
• Agile Methodologies
• Business Process
• Customer Relationship Management (Crm)
• Software Development Life Cycle (Sdlc)