Arjun Unadkat
Merchant Technical Support Specialist @Shopify
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WORK HISTORY
Merchant Technical Support Specialist @Shopify
Edmonton, AB, CA
Delivering real-time merchant support across Shopify’s ecosystem with a focus on technical troubleshooting, AI-assisted resolutions, and knowledge-base development.• Diagnose platform, checkout, and integration issues using internal tools and APIs• Collaborate with cross-functional teams to improve self-service workflows and automation accuracy• Contribute to knowledge-centered service (KCS) updates and AI feedback loops• Empower merchants through clear, actionable technical guidance
EDUCATION
Isamilo International School Mwanza
International General Certificate of Secondary Education (IGSCE)
Monash University
Bachelor of Computer and Information Sciences , Majoring in Mobile Systems and Software Development
Monash South Africa
Bachelor of Computer and Information Sciences , Majoring in Mobile Systems and Software Development
Fanshawe College
Graduate Certificate, Artificial Intelligence and Machine Learning
Isamilo International School Mwanza
International Advanced Subsidiary Level (AS Level)
Academic International Secondary School
International Advanced Level (A Level)
ABOUT ARJUN UNADKAT
Embarking on a transformative journey dedicated to delving deep into the realms of Artificial Intelligence and Machine Learning. As a passionate learner committed to continuous growth, I am excited about the prospect of immersing myself in cutting-edge technologies, exploring innovative solutions, and contributing to the ever-evolving landscape of AI. This dedicated period of study is not just a chapter but a narrative of my pursuit of knowledge and expertise in the fascinating world of AI.Experienced in Customer Support Management with a demonstrated history working as an agent and Team Lead. Possesses numerous management skills such as Strong supervisory and leadership skills, Strong analytical and problem-solving skills, Superior understanding of computer hardware and software systems, Excellent time management skills.Furthermore skilled in Systems Development, Android Development, Point of Sale (POS) Systems, Cloud Applications, Microsoft Azure and Cloud Security. Worked with varying platforms which includes: Laravel, PHP, React, Redux, Tailwind, JavaScript, TypeScript, MySQL, HTML, CSS, Git, BitBucket, JAVA, Project Management, Project Risk Management, Scrum, Agile, Software Development Life Cycle (SDLC), Model-Based System Engineering (MBSE), System Modelling Language (SysML).Strong information technology professional with a Bachelor of Computer and Information Sciences recipient with a background in Software Development and Mobile Systems from Monash University.Very passionate and enthusiastic about the sports in general as well as in depth knowledge and achievements with: Table Tennis and Badminton
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