Arjun Singh

Experience

1. B2b Leader

   Decathlon Sports India

   Jan 2023 — Present · Pune, IN

   Responsibilities:1. Serve as the main point of contact for B2B clients, addressing inquiries, resolving issues, and providing timely assistance.2. Develop and maintain strong relationships with B2B clients to understand their needs, preferences, and challenges.3. Collaborate with internal teams such as sales, marketing, product development, and customer support to deliver integrated solutions and support to B2B clients.4. Coordinate the onboarding process for new B2B clients, ensuring a smooth transition and implementation of products or services.5. Conduct regular check-ins with B2B clients to gather feedback, assess satisfaction levels, and identify areas for improvement.6. Analyze B2B client data and market trends to identify opportunities for upselling, cross-selling, or new product/service development.7. Prepare reports and presentations summarizing B2B client interactions, feedback, and performance metrics for internal review and decision-making.8. Stay updated on industry trends, competitor activities, and best practices in B2B relationship management.9. Collaborate with the sales team to identify and pursue new B2B business opportunities and partnerships.10. Maintain accurate records of B2B client interactions, contracts, and agreements in the company\'s CRM system.11. Ensure compliance with regulatory requirements and company policies in all B2B client interactions and transaction.

Education

• Vishwaniketan's Institute of Management Entrepreneurship and Engineering Technology (ViMEET)

  Bachelor of Engineering - BE

  2015 — 2019