Arjun Patwa

About Arjun Patwa

Young, dynamic and focused professional with more than 6 years of Customer Experience, Sales and Operation Management experience within Banking, Edutech, Food Tech, Travel Logistics and Textile Manufacturing industry. Highly dependable, ethical and reliable customer service specialist and having leadership qualities that blends advanced organizational and business acumen. Looking forward to work with an esteemed organisation which gives me a professional support to showcase and nurture my professional and educational experience which will help attaining organisational goals and objectives.

Experience

1. Senior Executive

   LUCKY-TECH Membranes Pvt Ltd

   Dec 2024 — Present · Mumbai, IN

   Key Responsibilities:Manage and track inbound and outbound enquiries from multiple sources, including Google Ads, Meta Ads, Zoho CRM, LinkedIn, IndiaMART, and Justdial.Generate 50+ enquiries per day and ensure accurate verification before forwarding to the Business Development (BD) team.Classify and prioritize leads into Hot, Warm, and Cold categories for effective follow-ups.Establish initial contact with prospects through introduction emails, WhatsApp messages, and phone calls to nurture leads.Ensure smooth handover of verified leads (minimum 15/day) to the BD team.Conduct follow-ups with potential clients and maintain engagement through re-marketing strategies (emails, WhatsApp broadcasts).Record and update enquiry data in CRM tools to ensure accurate tracking and reporting.Support marketing initiatives by sharing project updates, greetings, and promotional content with prospects.Key Achievements:Improved lead verification accuracy, enhancing conversion rates for the BD team.Streamlined the enquiry management process, reducing response time and improving client engagement.Contributed to increased lead generation through strategic use of digital marketing platforms.

Education

• University of Mumbai

  Bachelor of Commerce - BCom, Business/Commerce, General

  2018 — 2021