Arjun More

About Arjun More

Delivering results that exceed expectations by managing expectations and focusing on result. Auditing tickets on SNOW and giving feed back to the team members. Making the team understand the importance of “Quality of documentation” Accountable for the outcome of assignments Understands Key Performance indicators (KPIs) for assigned projects and tasks Consulting with business to respond to customer inquiries in an accurate and timely manner Using technology to support business needs for Intermediate understanding of supporting tools & applications, SharePoint Team Sites, and other tools based on role Ability to understand business issues and translate into user requirements Earning trust and respect by demonstrating personal integrity, compliance to firm’s policies and procedures, and by providing insights on issues impacting the client\'s business Understanding policies and requirements that can impact Firm, or have the power to influence policy makers and public opinion Ability to identify and assess risks, and making appropriate decisions to handle those Implementing controls to reduce the probability of risks occurring Understanding of ticket documentation tools such as ServiceNow and asset tracking tools such as LAM (Leased Asset Management) and PTS (Peripheral tracking system). Driving portfolios as per the documented procedures for Quality planning and process improvement Advocating the principle of planning for quality to prevent potential problems with and service quality Ensuring protection of hardware and software assets Supporting all security, risk, and compliance activities that occur in the region Providing feedback in a positive, constructive, timely and respectful manner Utilizing employee strengths, encouraging teamwork, Supporting and motivating people. Meeting agreed upon training hours and execution against approved development plan Encouraging team members to participate in firm activities. Displaying effective Leadership by being Reliable, trustworthy, responsible, approachable, Accountable for mistakes

Experience

1. Digital Workspace Experience Specialist

   Amgen

   Nov 2024 — Present · Hyderabad, IN

   DWX - Customer Experience

Education

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology - BTech, Computer and Information Sciences and Support Services

  2006 — 2010