Arjun Kumar
Front Line Quality Analyst | Process Optimization | Performance Coaching | Compliance Customer Relationship Manager | Onboarding & App Support | Global Platforms
- Role
- Front Line Quality Analyst Process Optimization Performance Coaching & Compliance at TP
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
Experience
Front Line Quality Analyst Process Optimization Performance Coaching & Compliance
Dec 2025 — Present
Quality Auditing & Compliance: Conducted high-volume evaluations of live interactions and workflows to ensure 100% adherence to legal and company protocols.Performance Coaching: Provided data-driven feedback and 1:1 coaching to front-line staff, resulting in measurable improvements in team quality scores.Process Optimization: Identified recurring friction points and collaborated with leadership to streamline SOPs and reduce error rates.Cross-Functional Calibration: Participated in regular calibration sessions to align quality benchmarks across departments and ensure grading consistency.
Education
Government Model Senior Secondary School, Sector 16 Chandigarh
Secondary School Examination
DAV College, Chandigarh
Bachelor of Business Administration - BBA
Government Model Senior Secondary School, Sector 23, Chandigarh
Senior School Examination, Commerce
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