Arjun K B
Architect | Leader | AI Engineering | Applied AI, Automation & Analytics
- Role
- Associate Director at Sutherland
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arjun K B
Director-level AI Engineering and AIOps leader with 18+ years of experience architecting…
Experience
Associate Director
Jun 2022 — Present · Bengaluru, IN
My role involves providing value-added services to Sutherland DES\' existing customers to enhance customer engagement and satisfaction. I collaborate with the practice to develop solution strategies based on market insights and tailor the best platforms to meet diverse digital transformation needs. I am also responsible for delivery of AI based Automation and Analytics value for IT Operations and SRE teams across multiple customers. Currently, my focus lies in crafting a framework and solution for Generative AI use cases to benefit our customers. ADOP Framework: Designed and implemented an AI-driven IT Operations framework, reducing ticket volumes by 45% and improving average MTTR by 30%. The framework utilizes NLP, ML, and GenAI capabilities to automate complex SRE and ITOps workflows. Cortex AutoML Platform: Pioneered the development of an AutoML platform from scratch, leveraging open-source frameworks. The platform integrates multiple APIs from Hugging Face models and opensource libraries, facilitating quicker POC development and efficient presentations to business stakeholders. It streamlines preprocessing, leading to 60% reduction in model experimentation and presentation time. EasiOps: Conceived and built a Bigdata Observability platform using the ELK stack to process real-time event streams from various sources within the organization. The platform enhances data correlation and advanced analytics, resulting in a 40% reduction in alert noise and a 20% improvement in analytical efficiency. Strategic Frameworks: Developed strategic frameworks and operational models, including EASI and Digital.NXT, to optimize OPEX and enhance customer stickiness. Implemented multiple PowerBI reports as part of operational intelligence. Created multiple playbooks and involved in account/knowledge mining for AI driven value realization opportunities
Education
Great Learning
Professional Certificate Program, Data Science & Analytics
Jain (Deemed-to-be University)
Master of Business Administration - MBA, Data Science & Analytics
Udacity
Nano Degree, Data Science
2019 — 2020
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Electronics and Communications
2003 — 2008
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