Arjun K
Technology Lead @Infosys
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WORK HISTORY
Technology Lead @Infosys
Mississauga, ON, CA
Leading a production support team, ensuring high availability of business-critical systemsManaging end-to-end incident lifecycle (P1/P2 issues), reducing downtime and improving SLA adherencePerforming root cause analysis in distributed systems, resolving complex cross-service issuesMonitoring system performance using ITSM dashboards and improving operational efficiencyDriving continuous improvements in system reliability and support processes
EDUCATION
Good Sepherd Higher Secondary School,Marthandam
Higher Secndary, Computer Science
St Xavier's Catholic College of Engineering,Nagercoil
Bachelor of Engineering (BE), Computer Science
SKILLS
ABOUT ARJUN K
I am a Technology Lead with 11+ years of experience designing and building scalable enterprise applications using the Microsoft.NET ecosystem.I bring a unique blend of development leadership and production support expertise, having led both Agile Scrum teams delivering new features and support teams managing critical production systems.Currently, I lead a support team responsible for incident management, SLA adherence, and system reliability, ensuring seamless operations for business-critical applications. Previously, I led a Scrum team, driving Agile ceremonies, delivering enhancements, and aligning development with business goals.I specialize in modern architecture patterns, including microservices, distributed systems, and event-driven design using RabbitMQ, enabling scalable and high-performance systems.One of my key achievements includes reducing processing time by 80% by transitioning to asynchronous, distributed processing using microservices and messaging systems.
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