Arjun Bhattacharya

About Arjun Bhattacharya

An outcome-driven Product & Supply Chain Transformation Leader with 10+ years of…

Experience

1. Supply Chain Manager

   Reliance Retail

   Nov 2021 — Present · Bengaluru, IN

   Program Manager – Lee Cooper, John Players, Portico, Ajio BusinessIdentified process gaps and enhanced process design to reduce the overall pendency and leakages by 70%Cross functional communication with brand and finance team to settle long pending accounts and reconciliationEnhanced performance of brands at various stores by bringing in new performance metricsSetting up training processes for ground operation, DC and transport team to ensure smooth return flowDesigned and implemented new processes to enhance the brand experienceAchieved a 50% reduction in overall pendency within a 4-month timeframe.Reduced overall return pendency by 50% within 4 months reduced leakages by 40% in reverse logisticImplemented image based reverse picking from customer and 100% QC in return leg at WHEnhanced process changes by developing seller rating framework and buyer rating frameworkAnalyzed return pattern of the buyers and identified errant buyers to act uponIdentified system-based defects with help of product team to ensure happy flow of shipments in the system.Improved return performance of below cases –Buyer Pick up first attempt success rate surged from 72% to 85%On time pick up compliance improved from 92% to 98%On time delivery to return processing center increased from 85% to 95%On time return to vendor delivery performance improved from 86% to 97%First attempt success rate for vendor delivery performance climbed up from 85% to 94%Return TAT performance enhanced from 50% of material delivered within 60 days from GRN date to 95% of shipments delivered within 60 daysSelf-Ship Implementation: Slashed down SLA breaches from 25% to 8% in the first month. Efficient RTS Management: Minimized RTS breaches from 5% to 0.3%Enhanced Metrics: Introduced new metrics for fully paid orders to improve customer experience. Seller Support: Assisting sellers with Bad/Short Goods Receipt Note (GRN) cases, enhancing seller performance through improved packaging

Skills

• Matlab
• Sql
• Linux
• C++
• Microsoft Excel
• 2g
• Vhdl
• Embedded C
• Data Analysis
• Telecommunications
• Embedded Systems
• C
• Microsoft Office
• Windows
• Business Strategy
• Marketing
• Finance
• Microcontrollers
• Photography
• Supply Chain Management
• Statistical Data Analysis
• Government Business Development
• Management
• Brand Management
• Management Consulting
• Unix
• Operations Management
• 3g
• Energy Systems Analysis
• Project Management
• Event Management
• Gsm
• Sales Operations
• Rf
• Organizational Leadership
• Corporate Governance
• Business Analytics
• Xilinx
• Verilog
• Negotiation