Arjun Bhardwaj
Workforce Management Professional | Award-Winning Planner Driving Operational Excellence
- Role
- Team Leader at IGT Solutions
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Team Leader
Jun 2022 — Present · Gurugram, IN
Assign tasks and ensure timely completion of workforce-related deliverables.Oversee short-term and long-term forecasting of call volumes or workloadAnalyze trends and historical data to predict staffing requirements.Work with operations to align capacity plans with business targets.Approve and manage schedules, shift bids, and rotations.Ensure schedules comply with labor laws and company policies.Handle shift changes, time-off requests, and holiday planning efficiently.Generate daily/weekly/monthly WFM reports (e.g, shrinkage, adherence, utilization).Ensure compliance with internal policies and legal requirements.Identify gaps in WFM processes and suggest improvements.
Education
Sri Guru Tegh Bahadur Institute of Management and Information Technology
Bachelor of Business Administration - BBA, Business Administration and Management, General
CBSE
High School Diploma
2011
IP University
Bachelor of Business Administration
2014
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