Arjun Balan
Carrier Relationship Manager @Tama Communications
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WORK HISTORY
Carrier Relationship Manager @Tama Communications
London, GB
Voice & SMS Solutions Management: Provide end-to-end (A-Z) Voice and SMS routing solutions to partners, ensuring optimal delivery, quality, and coverage across international and local networks.• Voice and SMS Route Optimization: Collaborate with technical teams to monitor and optimize voice and SMS traffic, ensuring cost-efficiency and high-quality service for customers.• A-Z Route Management: Oversee and manage direct A-Z routes for Voice and SMS traffic, building reliable and competitive routing options for global and regional telecom carriers.• Service Provider Integration: Facilitate seamless integration with new voice and SMS service providers, expanding the range of available routes and improving network resilience.• Quality Assurance: Ensure that Voice and SMS solutions meet strict quality standards, focusing on clear voice quality, low latency, and high delivery rates for SMS messages.• Carrier Negotiations & Cost Management: Negotiate favorable pricing and terms with international and local carriers for A-Z voice and SMS routes, balancing cost-effectiveness with service quality.• Monitoring & Reporting: Regularly analyze voice and SMS traffic patterns, performance metrics, and carrier quality to provide actionable insights and recommendations for service enhancements.• Partner Support & Issue Resolution: Provide dedicated support to partners regarding any issues with voice and SMS services, including troubleshooting, service degradation, and resolving interconnection issues.• Scalability & Expansion: Identify new opportunities to expand voice and SMS routes by working with new carriers and service providers to ensure scalability of services for growing partner needs.• Customer-centric Solutions: Tailor Voice and SMS solutions to meet the specific needs of partners, ensuring that messaging and call services align with their business goals and customer expectations.
EDUCATION
University of Calicut
Bachelor's degree, Computer Software Engineering
University of Hertfordshire
Master's degree, International Business
ABOUT ARJUN BALAN
Simple can be harder than complex: You have to work hard to get your thinking clean to…
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