Arjun Ashokan
Health Operation Associate @ Accenture | Data Science Master Training
- Role
- Senior Customer Support at Teleperformance Global Services
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Arjun Ashokan
Senior Non-Voice Healthcare Professional with 4+ years of experience in US healthcare…
Experience
Senior Customer Support
Teleperformance Global Services
Oct 2024 — Present · Ambattur, IN
Assist with insurance verification, claims status, billing, and payment queries.Support patients in scheduling, rescheduling, or canceling appointments.Address healthcare-related queries with accuracy, empathy, and confidentiality.Escalate complex medical or insurance issues to the appropriate department.Maintain patient information and records in compliance with HIPAA/data privacy standards.Provide consistent follow-up to ensure timely resolution of concerns.Contribute to process improvement and ensure high patient satisfaction scores.
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