Arjun Arikatla

About Arjun Arikatla

Salesforce Developer & Administrator | 9+ Years | Agentforce | Revenue Cloud | LWC | CPQI have Been working with Salesforce for over 10 years across developer and administrator rolesWorked on projects of all sizes, from small configurations to full end to end implementationsExperienced across Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning, Revenue Cloud and AgentforceAlso worked as a Business Analyst on a Field Service Lightning project which changed how I approach requirements and problem solvingWorked across banking, healthcare, retail and telecommunications industriesHold Salesforce certifications across multiple areasDevelopmentWrite Apex daily, classes, triggers, batch jobs and scheduled jobsBuild Lightning Web Components and have worked with Aura Components before LWC came alongConnect Salesforce to outside systems using REST and SOAP APIsWork with Platform Events, Change Data Capture and Batch Apex for large data processingWrite clean code that the next developer can read and maintain without guessingAgentforceBeen focused on Agentforce recently and working on it properly, not just at surface levelConfigure agent topics, actions and instructions for real customer and business use casesConnect agents to Data Cloud so they have the right information to work withBuilding autonomous agents that handle customer service and internal workflows without manual stepsRevenue CloudGood hands on experience with Salesforce CPQ and BillingSet up product catalogs, pricing rules, discount schedules and approval workflowsWorked on billing schedules, invoicing and revenue recognitionHelped companies run their full quote to cash process inside Salesforce cleanlyAdmin and ConfigurationCustom objects, fields, page layouts, record types, permission sets, roles and profilesFlow Builder, approval processes, validation rules, workflow rules and sharing rulesCustom labels, custom settings, assignment rules and static resourcesCore SkillsApex · LWC · Agentforce · Revenue Cloud · CPQ and Billing · REST and SOAP APIs · Sales Cloud · Service Cloud · Community Cloud · Field Service Lightning · Visualforce · Flow Builder · Data Cloud · Salesforce CLI · Git · JavaScript · HTML · CSS

Experience

1. Salesforce Developer Admin

   Volkswagen Group

   Jan 2024 — Present · MI, US

   Key member of the ONE.CRM digital transformation team, performing Salesforce Developer and Admin roles supporting VW Group\'s multi-brand CRM across Sales Cloud, Service Cloud, and Experience Cloud.Collaborated with business stakeholders, field managers, and dealer operations to implement dealer management, lead routing, vehicle inquiry tracking, and customer 360 journey solutions.Built custom LWC components for the Dealer Scorecard dashboard — real-time dealer performance metrics including vehicle sales, customer satisfaction, service KPIs, and parts tracking.Developed Apex triggers, batch classes, and queueable jobs to automate lead distribution across 600+ dealerships with SLA-based routing for test drive requests and inquiries.Designed Screen Flows and Record-Triggered Flows for vehicle service requests, warranty claims, and roadside assistance — reducing manual case handling by 35%.Built Dealer Community Portal on Experience Cloud for partners to manage leads, opportunities, warranty claims, vehicle inventory, and field manager collaboration.Integrated Salesforce with DMS, vehicle inventory, and ERP systems via REST/SOAP APIs, MuleSoft connectors, and Platform Events for real-time data sync.Implemented Data Cloud to unify customer and vehicle data across manufacturers, importers, and dealerships for personalized marketing and service.Deployed AgentForce Service Agents for autonomous handling of service scheduling, recall checks, and warranty lookups — reducing agent workload by 20%.Built custom AgentForce actions using Apex and Flows for vehicle history lookup, dealer availability, and smart case escalation with full context.Managed deployments using Gearset with GitHub CI/CD across 4 environments. Followed Agile Scrum with Jira and Confluence.Provided production support and root cause analysis, coordinating with Salesforce support for platform-level issue resolution.

Education

• Silicon Valley University

  Masters in Computer Science

• Hyderabad Alumni Association of JNTU College of Engineering, Kakinada

  Bachelor's degree, Computer Science

  2009 — 2013