Arjun Anand
Quality Operations (Payments Compliance) at Google|Ex-Twitter|
- Role
- Quality Program Manager at Google
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Arjun Anand
Operations leader with over 12 years of experience in program management, vendor management and outsourcing business. Currently with Google India based at Bangalore as the Quality Operations Manager for Payments Compliance Program Prior to Google was in the Trust and safety /content moderation business with Twitter as a Vendor Program Manager for the India Geography. Held roles with Accenture leading a global risk & compliance team of 200+ for a social media giant, managing the AML,KYC,Sanctions and EDD processes supporting payments and non payments products.• Scaled Operations specialist- 9 years’ experience in setting up and directing large scale projects. Providing viable/cost effective solutions & driving innovation, transitions, migrations & operational leadership to accelerate business growth. Have contributed to double digit growth percentages in a year (~3 million USD) • Transition Expert: Led transitions and set up operations for Search Giant, Social Media Giant, Investment Banking firm & premier media clients in the UK such as Lloyds, UBM, Thomson Reuters. Directed multiple FTE/Transaction model projects across career span ranging from 20-250• Transaction Monitoring/ KYC /Sanctions Specialist: worked in various capacities in the financial services industry responsibilities include strong Federal and State regulatory background. Thorough understanding of AML concepts of latest trends, developments and regulations under, PMLA, FINRA, FATF standards, Bank Secrecy Act, US Patriot Act, 4th Money laundering directive.• Innovation Specialist: Designed strategic plans for dissolving barriers in process operations by evaluating workflows to cut wastage/fat in the process to make it more efficient and effective. Have contributed to savings amounting 600k USD.• Cross Functional Stakeholder Management- Partnered with consulting teams from an operations perspective on Analytics Project. Worked with Product & Engineering Teams to improve customer experience and workflow tools thereby making and impact to business and operations.
Experience
Quality Program Manager
Aug 2021 — Present · Bangalore Urban, IN
Education
Presidency College
Bachelor of Business Administration (BBA), Human Resources Management and Services
2006 — 2009
Indian Institute of Business Management
Master of Business Administration (MBA), Human Resources Management and Services
2011 — 2012
Chinmaya International Residential School
High School/Secondary Diplomas and Certificates
1998 — 2005
Skills
- Service-Level Agreements (Sla)
- Accounting
- Vendor Management
- Outsourcing
- Transition Management
- Financial Risk
- Microsoft Office
- Project Management
- Strategy
- E-Commerce
- Consulting
- Requirements Analysis
- Management
- Training
- Business Development
- Bpo
- Time Management
- Service Delivery
- Business Analysis
- Performance Management
- Crm
- Team Leadership
- Teamwork
- Team Management
- Microsoft Excel
- Communication
- Leadership
- Customer Service
- Analysis
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