Arjola Zace
Service Manager @Retelit
Rome, IT
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2020 — Present
Service Manager @Retelit
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Milano, IT
Ottimizzazione processi e procedure di Incident, Problem e Change Management• Gestione Escalation casi Major incidents e coordinamento delle parti coinvolte • Monitoring delle attività Service Delivery• Controllo qualità servizio offerto/realizzato• Customer reviews• Produzione Reportistica verso il management/cliente
EDUCATION
2001 — 2006
Università degli Studi di Milano
Laurea Triennale in Informatica
SKILLS
EclipsePuttyNetactBmc RemedyPl/SqlTcp/IpSiebelUnixCicMicrosoft OfficeWholesaleToadTelecomunicazioniTroubleshootingMicrosoft Sql ServerHitNetwork AdministrationScript Di ShellNetworkingArtPhpSqlLinuxShell ScriptingRetiOffice 2010XmlDhcpJavascriptUmlUnified Modeling LanguageCrm 2.0 E 3.0StrutsHome NetworkingDiJavaMysqlOracleServer Microsoft SqlTelecommunications
ABOUT ARJOLA ZACE
Service Manager presso Retelit
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