Arjith Ravi
Customer Success Team Member @Sport 80
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WORK HISTORY
Customer Success Team Member @Sport 80
Sheffield, GB
Manage a portfolio of 15+ National Governing Bodies, delivering tailored SaaS onboarding, ongoing system support, and strategic account guidance to drive client retention and long-term success.2. Serve as the primary point of contact for clients, maintaining trusted relationships with stakeholders.3. Drive adoption of the platform by delivering bespoke training, walkthroughs, and resources, leading to increase in client engagement year-over-year.4. Collaborate with Sales and Product teams to identify upsell opportunities, contribute to renewal success, and influence roadmap decisions through structured client feedback loops.5. Monitor client usage patterns and KPIs to proactively offer improvements and unlock platform value, helping clients streamline processes like event registration, membership, and compliance.6. Led the creation of over 50+ help resources and how-to guides, reducing inbound support volume and increasing self-service success rates.7. Handle high-impact client escalations, coordinating with internal technical teams to deliver timely resolutions.
EDUCATION
Loughborough University
MSc Sports Management
Loyola College
Bachelor of Commerce - BCom
ABOUT ARJITH RAVI
I\'m trying to convert my passion for sports into a viable career in the sport industry. I…
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