Arjit Shrivastav
Project Coordinator | Service Delivery | ITIL Certified | Zoho | Service Now | Jira | Zoho
- Role
- IT Project Coordinator at Intersoft KK
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Arjit Shrivastav
Results-driven IT Project Coordinator with 4+ years of experience in IT service delivery,…
Experience
IT Project Coordinator
May 2024 — Present · Noida, IN
Spearheading service delivery enhancements by identifying process gaps and implementing workflow improvements, resulting in optimized performance and efficiency.Conducting in-depth root cause analysis to resolve recurring incidents and drive long-term service stability.Collaborating with cross-functional teams and stakeholders to align IT initiatives with business goals.Drafting and refining business requirements to enhance customer experience through process automation and service design improvements.Monitoring key performance indicators and generating reports to support data-driven decision-making.Driving continuous improvement initiatives while adhering to ITIL best practices and organizational compliance standards.
Education
Rustamji Institute of Technology, Border Security Force (BSF) Academy, Tekanpur, Gwalior 474005
Bachelor of Technology - BTech
2017 — 2021
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