Arjel Brian Agustin
Guest Service Representative @TETRA Hotel, Autograph Collection Hotels
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WORK HISTORY
Guest Service Representative @TETRA Hotel, Autograph Collection Hotels
Sunnyvale, CA, US
Provide hotel service the cover all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information. • Build an authentic bond with guests and create a unique experience that they will want to come back to for future stays. • Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel. • Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again. • Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations. • Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records and that payment methods by guests are correct. • Post all guest charges and payments to guests, banquet, master, and house accounts, ensuring such postings and payments are correct. • Listen to guest concerns, solve problems creatively, and answer questions. • Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features, and services of the hotel to be a source of information to guests. • Be continually alert for the safety
EDUCATION
Pensacola State College
Associate's degree, Computer Programming Analysis (Simulation and Game Design), 3.5
Troy University
Associate's degree, General Studies, 3.0
Troy University
Bachelor’s Degree, Political Science minor in Computer Science, 3.0
ABOUT ARJEL BRIAN AGUSTIN
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. • Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. • Self-motivated Territory Sales Manager with more than 5-year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Skillfully enhance distribution and availability of products to achieve targeted territorial growth.
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