Arj U.
Head of Servicing Operations & Collections @SAPI
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WORK HISTORY
Head of Servicing Operations & Collections @SAPI
London, GB
EDUCATION
University of Hertfordshire
Bachelor of Arts (BA), Business Administration
City and Islington College
Business studies, IT & Electronics
ABOUT ARJ U.
I specialise in helping fintechs, lenders, and credit providers reduce arrears, improve customer outcomes, and stay compliant. With several years leading collections and operations strategy in the UK fintech space, I’ve built processes that: • Increase repayment success rates • Improve customer experience in arrears journeys • Support operational team Many lenders struggle because their collections approach is reactive, inconsistent, or non-compliant. That results in higher defaults and unnecessary complaints.
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