Ariz Kadi
Technical Support Engineer @Cisco
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WORK HISTORY
Technical Support Engineer @Cisco
Provide mentorship and guidance to team members.• Monitor ticket queues and chat channels to ensure issues are addressed quickly and according to priority.• Build relationships with Product Managers and Engineering to help prioritize development work and facilitate co-operation.• Address escalations from customer account teams by setting expectations and prioritizing resources.• Follow up on negative customer satisfaction responses.• Identify problem areas and work to propose and implement solutions.• Assist with the creation and documentation of team procedures and processes.• Ensure a quick response to service degradations and attend retrospectives.• Identify and arrange for training needs related to knowledge gaps and new product features.• Assist with the hiring, onboarding and training of new team members.• Understanding of security solutions, routing, firewalls, DNS, APIs, VPNs, Active Directory, SAML and Cisco/Umbrella products.• Solid grasp of web proxy architecture and deployment.• Experience with Linux/Unix server administration.
EDUCATION
IUST
Bachelor's degree, Computer Engineering
SKILLS
ABOUT ARIZ KADI
Professional, highly qualified Computer Engineer with excellent organised and team working skills. Ideal candidate for position that required, responsibility and challenge.Highly experienced in hotspot Wifi and bandwidth management, ability to build the network from scratch from server configuration until access point confirmation with all other devices in between like switches and routers. deep understanding in DHCP, DNS, TCP/IP, UDP, SQL, radius and load balancing.Languages:C/C++ C#VB.netPythonshell scriptsPlatforms:Linux/UNIXMac OSWindows/DOSTechnologies:MQTTSIPH.323SNMPRTP/SRTP
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