Arivazhagan Jagatheesan

Assistant Consultant @Tata Consultancy Services

Chennai, IN

Managing all over Projects & Operational level service delivery as Senior Support Engineer.L3 Level Administration and Management for IT-Backup & Recovery domain in various technologies.Good exposure in all backup tools (ie: Veritas-Net-Backup, HP-Data Protector, IBM-Spectrum Product (TSM), etc. Managing overall backup infrastructure services.Handling Legacy Backup environments to support UK based client for critical support service L2 level Storage administration and Managing all areas where required.Media Management & Tape library, Disaster Management, Site Migrations Activity.Backup Infra designs, policies, schedules, backup window, the recovery process, document validation, etc.(VM, physical, Dedupe, Replication, VTL, storage Unit config, etc.)Data Domain & Appliances support with backup technology.Handling P1 & P2, Major incidents, Risk Analysis, PBI- coordination, change process supports.Incident Ticket’s analysis, Managements Report Submission, Monthly process follow-up Service improvements plan, Engage with Major-Outage & Incidents, finding resolution, and root cause analysis.Well Managing with New projects, migrations, transitions activity to complete as expected support.Vendor Management, Hardware Support, Replacement, escalations.Good Experience in Data Center Operations & Management, Server Co-location, Rack, Power, Space, Asset Validation, Monitoring’s, Network Connectivity, Cable managements, Team & Vendor co-ordination’s, Parts replacements, Alert Managements ( DC Level, Critical Power outage, Periodic maintenance, Asset handling, etc.)Data Center Technical support - Server Support, Monitoring, end to end troubleshooting, port validation, Tape Library – Media(LTO) support, Vendor calls supports.Overall – I could handle IT services without any major issues in all the level, managing all the process to support, and meet the customer expectations as Service Delivery Support.

Anna University Chennai

BE