Aritra Pal
Product Lifecycle Management Consultant @Capgemini Engineering
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WORK HISTORY
Product Lifecycle Management Consultant @Capgemini Engineering
Liverpool, GB
Provide end-to-end application support for GxP laboratory systems, ensuring compliance and operational efficiency.2. Diagnose and resolve technical issues across enterprise applications, collaborating with vendors and cross-functional support teams.3. Manage and resolve ServiceNow support tickets within defined SLAs, maintaining high customer satisfaction.4. Lead application upgrades and patch management, coordinating with stakeholders to ensure minimal disruption.5. Offer technical guidance to onsite and offshore support teams, fostering knowledge sharing and best practices.6. Draft and maintain knowledge base articles for recurring issues and known errors to streamline support processes.7. Engage with business users and IT teams to understand and implement business-critical requirements.
EDUCATION
Kendriya Vidyalaya No.1 Salt Lake. (CBSE)
Higher Secondary, Science Stream
Indira Gandhi Memorial High School (CBSE)
Primary, Primary level
Asutosh College (University of Calcutta)
Under-Graduate Degree, Computer Science
Kalyani Public School. (CBSE)
Primary, Primary level
Sudhir Memorial Institute (CBSE)
Secondary Education, Science Stream
JIS College of Engineering
Master of Computer Applications (M.C.A.), Computer Science
SKILLS
ABOUT ARITRA PAL
I’m an Application Support and Operations Consultant with 11+ years of experience driving IT, infrastructure, and laboratory informatics transformations across global life sciences and pharmaceutical organizations. My expertise lies in ensuring the reliability, compliance, and performance of lab automation and data management systems that power R&D, quality control, and manufacturing.I help organizations translate business goals into technical strategies that strengthen operations, improve data integrity, and streamline regulated processes. I specialize in implementing and supporting GxP-compliant lab systems such as Mettler Toledo LabX, Agilent OpenLab CDS, and Thermo Fisher Chromeleon, ensuring they run seamlessly within validated environments.Core competencies include:• Application Operations Management and Lifecycle Support• Laboratory Automation and Data Management Solutions• ITIL-based Incident, Problem, and Change Management• User Access Control and Role-based Permission Governance• Requirement Gathering, System Configuration, and UAT Support• Business Process Mapping, SOP Creation, and Compliance Documentation• Stakeholder Management and End-User Training• Continuous Improvement and KPI-based Service DeliveryOver the years, I’ve worked with multinational clients to optimize system uptime, resolve complex incidents, and implement scalable workflows. My approach blends technical precision with clear communication and people-centered change management, ensuring user adoption and process stability across diverse teams and time zones.I’m passionate about bridging IT and science — helping research teams, analysts, and engineers focus on innovation while I keep their systems stable, secure, and compliant. Whether it’s managing an upgrade, leading a support transition, or introducing process automation, I aim to make technology an enabler, not an obstacle.Colleagues describe me as dependable, detail-oriented, and proactive — someone who takes ownership from requirement gathering to delivery. I take pride in building strong client relationships, aligning with business priorities, and delivering measurable results.If you’re looking for a professional who understands the intersection of IT operations, life sciences, and compliance, and can ensure continuity in a high-stakes regulated environment, I’d love to connect.
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