Arisona Hampl
Partner Support & Operations Associate Principal @Via
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WORK HISTORY
Partner Support & Operations Associate Principal @Via
Berlin, DE
Lead the European team focused on SaaS partner support operations as well as global product expertise, fostering growth and strategic alignment between regional and global organizations.• Manage high-profile B2B & B2G global accounts, providing advanced product consultation and resolving complex technical issues to drive customer success and retention.• Oversee team KPIs like SLA, first response, and full resolution times to maintain high service levels and operational efficiency.• Coordinate cross-functionally on technical escalations, collaborating with Product, Engineering, and Commercial teams to swiftly resolve partner challenges.• Report product insights, issue trends, and escalations to senior leadership, offering actionable feedback to enhance global operations.
EDUCATION
Luisengymnasium
High School Diploma
ABOUT ARISONA HAMPL
Partner Support & Operations Associate Principal @ Via Transportation Inc. (ex Klarna, trivago)
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