Arinze Ei

WORK HISTORY

EDUCATION

ABOUT ARINZE EI

With a track record of over eight years in Consumer and Digital Banking, Investment and Financial Technology, I thrive on the challenge of pioneering cutting-edge solutions that redefine Finance and technology norms. My journey was further enriched by the invaluable insights gained during my MBA(Finance and Investment). And my expertise lies in translating customer insights into actionable strategies, driving project excellence, and crafting innovative experiences. Key Highlights: • Customer Obsession: I excel in understanding customer needs, advocating for their interests, and fostering relationships that drive success. • Project Leadership: Led the end-to-end creation and launch of Fidelity\'s payment and fund management platform. Translating to a 100% increase in revenues within 6 months. • Team Empowerment: Designed training and gamified programs to elevate the expertise of contact experience experts, resulting in a remarkable drop in staff turnover from 30% to 3%, alongside an elevated average quality score of the contact centre to 70%. Oversaw UBA\'s Telemarketing Unit, expanding the team from 4 to 50 members and surpassing financial objectives by 100%. • Strategic Partnerships: Achieved a 50% boost in debit card adoption by forming partnerships with Medplus Pharmaceuticals and Avon Healthcare for discounted services and creating targeted loyalty incentives for UBA customers. • Product Development: Created innovative retail products and curated content highlighting their distinctive value propositions, leading to an impressive 48% year-on-year surge in deposits. • Digital Transformation: Implemented a coordinated digital account opening transformation across various channels, resulting in significant improvements in customer experience, doubling account sales, and a substantial increase of N3 billion in deposited funds.