Arindam Chakravarty
Service Quality Management | Customer Experience | Vendor Governance | Servant Leadership | GenAI | Agentic AI | AIOps | SAFe Agilist 6 | PRINCE2 | ITIL4 Leader Digital & IT Strategy | Lean Six Sigma Black Belt
- Role
- Service Quality Management Leader at HSBC
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Arindam Chakravarty
Gallup Strengths: Learner, Analytical, Empathy, Responsibility, Maximizer, Discipline, Strategic.I am a proactive and achievement-oriented professional offering nearly 20 years of versatile experience in IT, I specialize in Enterprise Service Management, Agile Service Management, Vendor Governance and Customer Experience across diverse industries. Currently, I am leading IT Service Management at Parexel International, where I drive strategic initiatives through AIOps platform aimed at enhancing Customer experience.I excel in fostering collaborative partnerships through Relationship Building, effective Vendor Management strategies, and Continuous Improvement initiatives to optimize service delivery. Additionally, I bring strong capabilities in Risk Management, Process Transformation, Transition Management and Automation, executing strategic initiatives to mitigate risks and streamline operational processes effectively.At Parexel International, I have been recognized for pioneering the implementation of ITIL best practices, significantly elevating Customer experience standards.
Experience
Service Quality Management Leader
Jan 2026 — Present · Hyderabad, IN
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electronics & Communications Engineering
Eastern Railways School, Asansol
Secondary
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Information Systems
Eastern Railways School, Asansol
Higher Secondary, Physics, Chemistry, Mathematics, Biology
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