Arindam Paul

About Arindam Paul

Customer Success Leader, Team Builder, Growth Enabler I am a Customer Success…

Experience

1. Senior Associate - Customer Success

   Freo

   Feb 2021 — Present · Bengaluru, IN

   Ensure customer success through team-based customer service and support by identifying customer pain points and developing best possible solutions by putting attention to detail to resolve them. Also, resolving complaints on a priority basis with the Social Media Escalation team, including RBI and Consumer Forum cases. Worked with Tech, Ops, Collections, and Marketing teams to identify and resolve payment issues, promote products and services along with effective customer experience. Conducted data analysis, developing strategies, analyzing tickets and identifying root causes of issues for improving efficiency. Proactively participated with various teams to provide solutions such as automation foreclosure and repayment process which in turn contributed to a drastic reduction in the tickets. Build customer relationships and serve as the point of contact for various products and partners across the organization. Coordinated with partners to resolve issues and improve product offerings. Collaborated with the UI/UX team to improve user interface and experience. Mentored and managed the team on products and partners\' processes, planned and organized meetings providing input on important decisions, and creating reports and process documents. Also conduct interviews to hire new recruits. Led team bonding exercises to improve. Worked with the HR team to improve interviewing and feedback skills, team morale and collaborations for new hires and associates.

Education

• Don Bosco High School

  HSLC

  2001 — 2012

• Presidency College, Bangalore

  Bachelor of Business Administration - BBA, Marketing

  2014 — 2017