Arindam Mitra
Program Manager- Americas- Tata Consultancy Services | Ex- Vodafone/BT/Cognizant/TechM | Leadership | Service Management, Service Operation, ITIL , People Manager
- Role
- Program Manager - Global Network at Tata Consultancy Services
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Arindam Mitra
With over 15 years of experience in network operations and IT service management, I am…
Experience
Program Manager - Global Network
Jun 2022 — Present · MN, US
Supervised global team members consist of 5 sub towers (ICC,Network Data, Security, Tools, and Engineering).Defines, manages, and reviews all service level objectives (SLOs) with the customer and Service delivery teams.Manages monthly meet with the customer about KPI status and represent network tower.Track team progress on high priority and major incidents; provide daily status updates outage impacting.Review the SLA performance and recommend any service improvement plans, if required.Trained, mentored and motivated employees to maximize team productivity.Manages ISO Audit and BCP/BCM activity for network tower.Manages and working closely with problem team to track/approve all the RCA of all High/Critical cases.Recruited, interviewed and hired talented professionals who each brought wealth ofExperience and exemplary skills to team.
Education
Meghnad Saha Institute Of Technology(MSIT)
Bachelor's degree
2004 — 2008
Howrah Vivekananda Institution
Science
Skills
- Eigrp
- Cisco Routers
- Lan-Wan
- Wan
- Cisco Technologies
- Ospf
- Cisco Networking
- Tcp/Ip
- Troubleshooting
- Open Shortest Path First (Ospf)
- Networking
- Ccna
- Network Design
- Routers
- Cisco Systems Products
- Switches
- Cisco Nexus
- Routing
- Vlan
- Ccnp
- Juniper Jncia
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