Arindam Datta

WORK HISTORY

EDUCATION

ABOUT ARINDAM DATTA

Customer Success & Programme Leader | SaaS Growth Strategist | Compliance & Onboarding Expert I specialize in driving customer retention, revenue growth, and seamless onboarding for enterprise SaaS solutions. With a proven track record at ClearTax (India’s leading tax-tech platform), I’ve successfully: Scaled 30+ high-value accounts (60L+ ARR) with 95% retention through proactive lifecycle management and Executive Business Reviews (EBRs). Reduced onboarding time by 25% by automating workflows and creating structured playbooks—accelerating time-to-value for clients. Led large-scale compliance programs (e.g, GST/e-Invoicing) with 100% on-time delivery, collaborating across engineering, compliance, and client teams to mitigate risks and streamline implementations. My approach blends data-driven strategy (customer health scoring, segmentation) with hands-on execution (upsell campaigns, training, stakeholder alignment). Passionate about bridging customer needs with product innovation, I’ve influenced 5+ feature enhancements that boosted NPS by 20 points. Core Expertise: Customer Success Management | Enterprise Client Onboarding SaaS Retention & Upsell Strategies | Cross-functional Program Leadership Executive Business Reviews (EBRs/QBRs)| Compliance Automation (GST, e-Invoicing) Let’s connect if you’re exploring: Scaling customer success for SaaS/products. Optimizing compliance implementations. Building customer-centric growth playbooks. Open to roles in: Customer Success Leadership | Programme Management | SaaS Consulting