Arindam Dasgupta

About Arindam Dasgupta

PMP certified and highly trained Project Manager, bringing to the table 17+ years of experience. I possess profound competency in accomplishing and transitioning projects by focusing on project strategies, revamping processes and developing systems & processes, demonstrated expertise in executing & accomplishing complex and technically challenging corporate projects by defining and managing all aspects of project planning including scope, budget, financial forecasting and scheduling. In my current experience, I am directing the entire gamut of project implementation from the planning stage to the launch, coordinating staff, resources, clients, stakeholders and vendors and thus ensuring that the budget & time constraints are met, drafting & approving contracts and closely monitoring internal & external project documentation and tracking & analyzing the project progress and crafting reports. My professional certifications include: Certified Project Management Professional (PMP) from Project Management Institute, 2021 • ITIL V4 Foundation certification • Prince 2 certification • Team Leadership Development program, Reliance BPO, 2010 • Leadership Development Program at Tata-AIG Life Insurance, 2007 • Attended in-house training sessions Brennan IT

Experience

1. Senior Manager

   Capgemini

   Jan 2022 — Present · Mumbai, IN

   In possession of Transition program skills including Knowledge Transfer, Process and Procedure, Service & Projects Take On, Technology and Infrastructure, Contract & Finance management, Staffing, set up, Transition Governance • Delivering transition projects by complying with all constraints and ensuring customer satisfaction • Incorporating BAU (Business as Usual) activities to boost customer reliability rate and executive stakeholder satisfaction rate • Processing new services orders, registering new transitions using the calendar, strategizing transition project plans and updating clients regarding the status • Liaising with Transition Head and Project Managers regarding transition task completion & documentation, organizing client meetings to inform about project status and discussing RAID (Risk, Action, Issues and Dependency) • Handling client contract reconciliation from a service management perspective, ensuring that the signed & actual values are matched and getting approval from the client • Correlating with the service desk, delivery teams and client for go-live activities and following up with pending items after going live • Drafting transition status reports and tracking the cost to forecast the budgets • Addressing unusual transactions, escalations and discrepancies in daily business operations and resolving the issues until closure • Monitoring metrics, Key Performance Indicators (KPIs) and ensuring that they are met • Pinpointing process lapses, enhancing existing processes, reviewing process designing, and allocating functionalities to the system components

Education

• Modern School

  Higher Secondary, Business/Commerce, General

  1986 — 1998

• Calcutta University

  Bachelor's degree, Commerce, 2nd