Arindam Das
ITSM Specialist || 14+ Yrs of Exp in ITSM, Digital Transformation, & Operations || Doctorate in Management Studies*
- Role
- Itsm Specialist at Alithya
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Arindam Das
A digital transformation specialist focuses on digitization opportunities to help businesses overall performance and experienced operations professional with a demonstrated history of working in the Information Technology & Services Industry. Skilled in Service-Level Agreements (SLA), Relationship Management, Team Building, Transition, Technology Transformation, IaaS, PaaS, SaaS, Class services and Leadership Management. Strong operations professional with a Master of Business Administration (MBA) focused in Information Technology and Operations from Acropolis B - School.
Experience
Itsm Specialist
Jun 2023 — Present · Montreal, QC, CA
I\'m responsible to provide functional and system administration for Freshservice for service requests and reporting incidents.My responsibilities include working on the Freshservice modules for Incident Management, Problem Management, Service Catalogue, Request Fulfillment, and Knowledge Management.I create/edit workflows, automations, work on service management enhancements, portal development, apply patches, test, develop, script, perform system upgrades, etc.
Education
Devi Ahilya Vishwavidyalaya
Master of Business Administration (MBA), Information Technology and Operations
2013 — 2015
Bangalore University
Bachelor of Computer Application (BCA), Computer Programming, Specific Applications
2008 — 2011
Indian School of Technology and Management
Doctorate in Management Studies, International Business Management
2021 — 2023
Skills
- Customer Service
- Training
- Customer Satisfaction
- Windows
- Service Delivery
- Technical Support
- Business Analysis
- Business Process Improvement
- Computer Hardware
- Consulting
- Information Technology
- Resource Management
- Project Management
- People Management
- Service-Level Agreements (Sla)
- Operating Systems
- Program Management
- IT Operations
- Xp
- Requirements Analysis
- Team Management
- Customer Experience
- Integration
- Management
- Team Building
- Windows 7
- Customer Relationship Management (Crm)
- Strategy
- Contact Centers
- Team Leadership
- Management Information Systems (Mis)
- Troubleshooting
- Business Process Management
- Vendor Management
- Performance Management
- Crm
- Itil
- Project Delivery
- Leadership
- Performance Appraisal
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